Ahqua.com Terms and Conditions

AHQUA.com Terms and Conditions

Acceptance is expressly limited to the following terms and conditions and all different and additional terms proposed by Buyer are rejected unless expressly consented to by Seller in writing. Acceptance of AHQUA products constitutes acceptance of Seller’s terms and conditions. These terms, conditions, and warranties apply to AHQUA products that are purchased after July 14, 2010 and maintained as described in any applicable user guide, installation guide, or care & maintenance instructions.

Terms & Conditions

Boxing & Freight - Boxing and freight are not included in pricing. Goods are shipped standard ground to the store. Shipments to Alaska and Hawaii will be sent to your freight forwarders in Washington and California. Please call (951)220-6500 for additional shipping charges.

Lead Time - Faucets will usually ship within 1 to 3 business days from receipt of order. All other products are custom made and will ship between 1 and 30 business days. Call for current lead times.

Resale License - All merchandise is sold to customers for resale. Buyer assumes full responsibility for all taxes or other assessments imposed by any local or federal government agencies. Customer must present an adequate resale or tax exemption certificate prior to setting up an account.

Splash of Color and Special Order Bathtubs - Splash of Color bathtubs and all customer specific special order items are non-returnable, unless determined defective by AHQUA.

Claims - Claims associated with shortage, loss or shipping damage must be reported within 24 hours after receipt of shipment. Buyer must inspect the merchandise immediately upon receiving the product(s). In order for buyer to be held blameless upon receipt of goods any visible damage to shipping container must be recorded on receiving receipt. AHQUA is not liable for: product damaged due to misuse or abuse during shipping, labor charges and/or damage incurred in installation, removal, repair, or replacement as well as incidental and consequential damages connected therewith are not covered in the warranty. AHQUA shall be held blameless in any claim of injury during installation of AHQUA products.

Returns & Cancellations - No returns or cancellations accepted without first obtaining an approval and an RMA (Returned Merchandise Authorization) Number. This RMA Number must be visible on the returned packaging. Products must be returned in brand-new condition and original packaging to obtain a credit. If products received are in non resalable condition, items will either be returned to the sender at sender’s expense or additional charges will be applied to pending credit amount. Credit will only be taken after issuance on a credit memo from AHQUA. Buyer is responsible for all return freight charges. We will not accept returns after 30 days from the original ship date. Proof of purchase (original sales receipt) must be provided to AHQUA.

Warranty Information

Prices - Prices are subject to change without prior notification.

AcraStoneTM Bathtubs - Limited Lifetime Warranty - AHQUA extends to the original consumer purchaser a limited lifetime warranty that the shell will maintain its structural integrity and configuration and be free of water loss due to a defect in the tub shell for as long as the original consumer purchaser owns their home. If a defect is found in normal residential use, AHQUA will, at its election, repair, replace or make appropriate adjustment. The warranty does not cover damage to the surface caused by the use of chemicals that bond to or break the structural bonds of the product. All factory installed components (feet, blower, pump, metal or wood base, chromatherapy system, etc.) are covered against failure due to defects in materials and workmanship for a period of one year.

Champagne Massage® Blower and Whirlpool Pump - 1 Year Limited Warranty - The Champagne Massage® blower and whirlpool pump are warranted for one year from date of purchase. Should any defects develop within one year from date of purchase, we will, at our discretion, repair or replace the defective part or assembly. This limited warranty covers only replacement of defective parts, and shall not apply to repair or replacement labor costs, shipping or damages. No other liability or obligation is to be assumed.

Faucets - Limited Lifetime Warranty - The faucet body, ceramic cartridges and metal finishes (Chrome, Satin Nickel and Old World Bronze) of the AHQUA faucet are warranted to the original consumer purchaser to be free from defects in material and workmanship for as long as the original consumer purchaser owns their home. The limited lifetime warranty does not include accessories. Examples of accessories would be: handles, hand showers, cradles, shower heads, hoses, supply lines or drains. If a defect is found in normal residential use, AHQUA will, at its election, repair, replace or make appropriate adjustment. This limited warranty covers only replacement of defective parts, and shall not apply to repair or replacement labor costs, shipping or damages. In no event shall the liability of AHQUA exceed the purchase price of the product.

Shower Systems - 10 Year Limited Warranty - Shower Systems are warranted to retain their structural integrity and configuration for a period of 10 years from the date of purchase. Covered items would include: tiles, pan and thresholds. This limited warranty covers only replacement of defective parts, and shall not apply to repair or replacement labor costs, shipping or damages. In no event shall the liability of AHQUA exceed the purchase price of the product. This limited warranty does not apply to neglect or abuse. This limited warranty does not apply to attachments/accessories to the shower system such as the Shampoo Box, Shower Bench, Plumber’s Upgrade, plumbing, fittings, handles, hinges, door seals, glass, header, grout and/or other apparatus, which are covered under the Other Products and Accessories 1 Year Limited Warranty.

Other Products and Accessories - 1 Year Limited Warranty - Cast Iron Bathtubs, Acrylic Bathtubs, Bathtub Feet, Plumber’s Upgrade, Vanity Tops, Bowls, Furniture, Fireplace Surrounds, and Pedestals are guaranteed to be free from defects in material, workmanship and finish at the time of shipment. Examples of accessories would be: handles, hand showers, cradles, shower heads, hoses, supply lines or drains. Should any defects develop within one year from the date of purchase, we will, at our discretion, repair or replace the defective part or assembly. This limited warranty covers only replacement of defective parts, and shall not apply to repair or replacement labor costs, shipping or damages. No other liability or obligation is to be assumed.

Warranty Limitations & Exclusions - Improper use or failure to follow installation instructions will immediately void warranty.

The AHQUA Limited Warranty DOES NOT COVER the following:

  1. Defects or damage arising from shipping, installation, alterations, accidents, abuse, misuse, lack of proper maintenance and use of other than genuine AHQUA replacement parts, in all cases whether caused by a plumbing contractor, service company, the owner or any other person.
  2. Deterioration through normal wear and tear.
  3. Expense of normal maintenance - periodic replacement of washers, seals, etc. is a normal maintenance requirement.
  4. Damage due to aggressive air or water conditions, or harsh or abrasive cleaners and/or materials.
  5. The cost of repair or replacement of any installation materials, including but not limited to, tiles, marble, etc.
  6. Postage or shipping costs for returning products for repairs or replacement under this limited warranty.
  7. Labor or other costs incurred in connection with product removal or installation under this limited warranty.
  8. Damage caused by failure of any after-market adhesive, caulk or other accessory, or failure of any caulked or filled joint or seam.
  9. Damage caused by failure to adhere to manufacturer’s directions or instructions when using any after-market product or accessory during installation or normal use.
  10. Product moved from its original place of installation.
  11. ANY LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES, ALL OF WHICH ARE HEREBY EXPRESSLY DISCLAIMED, OR THE EXTENSION BEYOND THE DURATION OF THIS LIMITED WARRANTY OF ANY IMPLIED LIMITED WARRANTIES, INCLUDING THOSE OF MERCHANTABILITY OR FITNESS FOR AN INTENDED PURPOSE (Some jurisdictions do not allow limitations on how long an implied limited warranty lasts, or the exclusion or limitation of incidental or consequential damages, so these limitations and exclusions may not apply to you).
  12. Responsibility for compliance with local code requirement (Since code requirements vary greatly, distributors, dealers, installation contractors and users of plumbing products should determine whether there are any code restrictions on the installation or use of a specific product).
  13. Display and floor models.
  14. Color matches to store samples at point of purchase, website or catalog images cannot be guaranteed.
  15. Acts of God, such as lightning, floods, earthquakes, etc.

Usage - This warranty excludes all industrial, commercial and business usage. Warranty coverage applies only to AHQUA products installed in the United States of America, Canada, and Mexico. The limited warranties contained herein are not transferable or enforceable by any party other than the original purchaser (user). They shall not apply to damage or problems caused by improper handling, installation, or subsequent movement (transportation) of AHQUA product(s) after the delivery. And they shall not apply to damage or problems caused by neglect, misuse, abuse or alteration of product’s original design, accident, negligence by any other party, acts of God, or any other cause beyond the control of AHQUA.

Performance - In the event of a defect covered by the limited warranties contained herein, you must notify an AHQUA representative within 30 days after the date of the occurrence of the defect. If a defect is found in normal residential use, AHQUA will, at its election, repair, replace or make appropriate adjustment within a reasonable time in accordance with and subject to the terms and conditions set forth herein. Proof of purchase (original sales receipt) must be provided to AHQUA with all warranty claims. AHQUA shall not be liable for (a) the cost of shipping or otherwise transporting parts, materials necessary to correct any defect and (b) any direct, indirect, incidental or consequential damages, (c) all products are thoroughly inspected for defects prior to shipment and a follow up inspection is required after receiving the product. Thus the AHQUA warranty will not cover the cost associated with the removal and reinstallation of defective products. In no event shall the AHQUA be liable for any cause or reason whatsoever, regardless of whether such liability is founded on breach of contract a tortuous act otherwise, in excess of the purchase price of the product. Improper use or installation will immediately void warranty.

Disclaimer - Authorized AHQUA representatives are not agents of AHQUA, and no agent, dealer, representative, salesperson or other person is authorized to change, modify, expand or extend limited warranties contained herein or to bind AHQUA or any of its authorized representatives held liable for injury or damage to any person or property for any claim, regardless of the manner in which the claims arise.

Warranty services and replacement parts may be obtained by contacting AHQUA at our Product Services Department:

Phone Website Email
(951) 220-6500 www.ahqua.com customerservice@ahqua.com